Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Once we receive the item, we will refund the full order amount minus $5 re-stocking fee for the return.

To start a return, you can contact us at serenespaceyoga@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at serenespaceyoga@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

In the event that your order arrives damaged in any way, please email us as soon as possible at serenespaceyoga@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus $5 re-stocking fee). Please remember it can take some time for your bank or credit card company to process and post the refund too.